Your tariffs and readings, explained correctly
Upload tariff sheets, reading guides and contract conditions; the agent answers from them and only them, so every channel gives the same explanation.
Water & gas
AI agents that explain water and gas bills the way you wrote them
Water and gas customers rarely call with good news: a bill that doubled, a meter reading they don't understand, a supply cut on their street, a boiler inspection notice with a deadline. Deepgent deploys an agent that explains your tariffs, readings and procedures exactly as your documentation defines them — 24/7, in the customer's language, and without inventing a single figure.
The problems it solves
- Bill shock floods every channel: one confusing concept on the invoice — estimated readings, tariff tiers, taxes — generates thousands of identical calls.
- Meter readings confuse: estimated versus real readings, cubic-meter conversions and regularizations are hard to explain consistently by phone.
- Inspections and outages create urgency: a mandatory gas revision notice or a supply cut needs clear answers now, not a queue.
What a Deepgent agent changes
Procedures turned into guidance
Registrations, ownership changes, direct-debit updates, inspection bookings: documented once, the agent walks every customer through the steps and the paperwork.
Instant updates when things break
A supply cut in one district? Publish it as a real-time note and the agent informs affected customers immediately, without touching your knowledge base.
Every conversation is measured with quality scores — grounding, honesty, refusal rate — so you can prove the agent explains your tariffs as written.
Utilities live on trust and clarity. Turn the billing-question queue into a self-service channel that explains every concept the way your documentation defines it — and frees your team for the cases that truly need them.