Your tariffs, explained correctly
Upload tariff sheets, contract conditions and FAQs; the agent answers from them and only them, so every channel gives the same explanation.
Energy
AI agents that explain energy tariffs the way you wrote them
Tariff changes, regulated versus free market, surprise invoices, meter readings, outages: energy customers arrive confused and leave angrier if the answer is generic. Deepgent deploys an agent that explains your tariffs and processes exactly as your documentation defines them — 24/7 and in the customer's language.
The problems it solves
- Bill shock drives contact volume: one confusing invoice line can generate thousands of identical calls.
- Tariff complexity: time-of-use rates, taxes and regulatory changes are hard to explain consistently.
- Real-time campaigns: a weekend promotion needs the bot updated now, not after a re-training cycle.
What a Deepgent agent changes
Instant updates with notes
A new promotion or a regulatory change goes live as a note in the panel — the agent factors it in immediately, without reworking your knowledge base.
Self-service that actually resolves
From explaining an invoice line to guiding a meter reading, the agent closes the repetitive cases and leaves your team the complex ones.
Every question the agent can't answer is logged as a coverage gap, so you know exactly which document to add next — your knowledge base improves with every conversation.
Questions your agent answers from day one
Trained on your own documentation, a Deepgent agent instantly resolves questions like these:
- Why did my electricity bill go up so much this month?
- What's the difference between the regulated and the free market?
- How does the time-of-use pricing on my plan work?
- How do I submit my meter reading?
- Is there a planned supply outage in my area?
- What do I need to do to change my contracted power?
Frequently asked questions
Can it explain complex tariffs, with time-of-use pricing, tolls and taxes?
Yes — it explains your tariffs exactly as you wrote them, because it answers from your own documentation, not from the internet. And it does so in each customer’s language, with multilingual support built in.
How do I update the agent when I launch a promotion or regulation changes?
With real-time notes: you add a note (for example, a weekend promotion) and the agent takes it into account immediately. For deeper changes, you re-upload the updated document.
What happens if a customer asks something that isn't documented?
The agent acknowledges it and hands off to your team — zero invented answers. Every unanswered question is logged as a coverage gap, so you know what to add to your documentation.
How much does an AI chatbot for an energy retailer cost?
There are three plans: Starter (€99/month, 500 conversations), Growth (€399/month, 1,500 conversations, with real-time notes) and Enterprise (€2,999/month, 15,000 conversations, with 24/7 support). Starting requires no card and no commitment.
Turn the support queue into a self-service channel measured with quality scores — grounding, honesty and refusal rate on every single conversation. Your team keeps the exceptions; the agent absorbs the repetitive volume, around the clock.