Guardrails you define
Off-limits topics are blocked in both directions: inappropriate questions are filtered and the agent never answers outside your script.
Alarms & security
AI agents that follow your security protocol every time
In security, a wrong answer is worse than no answer. Deepgent agents answer questions about alarms, monitoring, installation and protocols strictly from your documentation, verify identity before touching anything account-specific, and refuse — explicitly — whatever your rules mark as off-limits. That discipline is exactly what customers expect from a security brand, and exactly what generic chatbots cannot guarantee.
The problems it solves
- Anxious customers: an alarm going off at 3 a.m. produces urgent questions that can't wait for office hours.
- Strict protocols: what support may and may not say is regulated, and every answer must follow it to the letter.
- Technical installations: sensors, panels and connectivity generate repetitive setup and troubleshooting questions.
What a Deepgent agent changes
Identity before data
Tool calling with fail-closed authentication: account-specific checks only happen after the customer verifies who they are.
Calm, precise, always on
Documented protocols become step-by-step guidance available 24/7, in the tone your brand requires.
The same platform serves a formal agent for your monitoring portal and a friendly one for your website — one knowledge base, separate limits and metrics.
Security companies live on answering well. From installation doubts to what happens when an alarm fires, every answer comes from your documented protocols and every conversation is measured for quality. Give your customers an agent that follows the script every single time — at 3 a.m. too.