Guardrails you define
Off-limits topics are blocked in both directions: inappropriate questions are filtered and the agent never answers outside your script.
Alarms & security
AI agents that follow your security protocol every time
In security, a wrong answer is worse than no answer. Deepgent agents answer questions about alarms, monitoring, installation and protocols strictly from your documentation, verify identity before touching anything account-specific, and refuse — explicitly — whatever your rules mark as off-limits. That discipline is exactly what customers expect from a security brand, and exactly what generic chatbots cannot guarantee.
The problems it solves
- Anxious customers: an alarm going off at 3 a.m. produces urgent questions that can't wait for office hours.
- Strict protocols: what support may and may not say is regulated, and every answer must follow it to the letter.
- Technical installations: sensors, panels and connectivity generate repetitive setup and troubleshooting questions.
What a Deepgent agent changes
Identity before data
Tool calling with fail-closed authentication: account-specific checks only happen after the customer verifies who they are.
Calm, precise, always on
Documented protocols become step-by-step guidance available 24/7, in the tone your brand requires.
The same platform serves a formal agent for your monitoring portal and a friendly one for your website — one knowledge base, separate limits and metrics.
Questions your agent answers from day one
Trained on your own documentation, a Deepgent agent instantly resolves questions like these:
- What do I do if my alarm went off and I don't know why?
- How do I change the code on my alarm panel?
- What does my monitoring fee include?
- How does the alert to the monitoring center work?
- Can I add another sensor to my system?
- What happens to my alarm if the power or internet goes out?
Frequently asked questions
How do you guarantee the agent doesn't answer what it shouldn't?
With bidirectional guardrails: you define which topics are off-limits and the agent blocks both inappropriate questions and answers it must not give. In security, your protocol sets the limits — not the model.
Can it give information about a specific system to anyone who asks?
No. Sensitive actions and data require identity verification with fail-closed authentication: if identity is not verified, the agent does not answer — identity before data.
Can the same agent serve the marketing site and the customer portal?
Yes: the same knowledge base powers several independent chats — a friendly one for the marketing site and a formal one for the monitoring portal — each with its own tone, limits and metrics.
How much does an AI agent for an alarm and security company cost?
Starter is €99/month (500 conversations), Growth €399/month (1,500 conversations) and Enterprise €2,999/month (15,000 conversations, with white-glove onboarding and 24/7 support). No card and no commitment to start.
Security companies live on answering well. From installation doubts to what happens when an alarm fires, every answer comes from your documented protocols and every conversation is measured for quality. Give your customers an agent that follows the script every single time — at 3 a.m. too.