Grounded in your policy wording
The agent answers with what your documentation actually says. If a case isn't covered by the docs, it says so and routes to your team — and that honesty is measured with a refusal-rate score.
Insurance
AI agents for insurers that answer like an expert broker
"Does my home policy cover water damage?" is not a question a generic chatbot should improvise. Deepgent agents answer coverage questions from your actual policy wordings and product sheets — precisely, in the policyholder's language, and with an auditable trail of what was answered and why.
The problems it solves
- Coverage questions dominate: policyholders ask what's included before ever opening a claim, and every wrong answer becomes a complaint.
- Claims anxiety: when something happens, customers want immediate guidance on steps, documents and timelines.
- Products evolve constantly: clauses, exclusions and campaigns change, and keeping every channel consistent is a full-time job.
What a Deepgent agent changes
Claims guidance, step by step
Document your claims process once and the agent walks every customer through it: what to report, which documents to attach, and what happens next.
Verified actions
Via tool calling the agent verifies identity and checks appointment or case status against your systems before sharing anything sensitive.
Every conversation is scored for grounding and honesty, so your compliance team can see exactly how the agent handles coverage questions.
Insurers run on trust. An agent that never invents an answer — and proves it with quality metrics — protects yours while cutting response times to seconds.